Refunds • If you are not completely satisfied with the work completed or services provided, you can contact us, and we will issue you a refund for up to your original purchase. If your product has arrived defected, please contact us at 201-874-4973 and we will send you a new video. Digital files are non-refundable unless videos are defective. If you are not able to download your video, we will send you a USB thumb drive with the video on it. Shipping will be added to final costs.